Privacy Policy

Effective Date: 20/02/2025

MARSHALL & JAMES LIMITED is committed to protecting your privacy and handling your personal data with care. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with GDPR (General Data Protection Regulation) and the privacy requirements of our payment service providers, including Stripe, Sum-up, and PayPal.

1. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information: This includes your name, email address, billing address, and payment details when you make a purchase.
  • Account Information: If you create an account, we may collect login credentials and account preferences.
  • Usage Data: Information about how you navigate and use our website, including IP address, browser type, and interaction with our digital tools.

2. How We Use Your Information

We use your personal data to:

  • Process orders and deliver digital products.
  • Customize templates based on your preferences.
  • Provide customer support and address inquiries.
  • Manage and improve our website and services.
  • Ensure compliance with legal obligations, including fraud prevention and security monitoring.

3. Data Sharing and Third Parties

We only share your personal data with third parties when necessary to process payments or deliver services. These parties include:

  • Payment Service Providers: We use Stripe, Sum-up, and PayPal to process transactions securely. Your payment information is never stored on our servers.
  • Service Providers: We may use third-party platforms for customer support, email services, and analytics, but only to the extent necessary for providing our services.

4. Data Security

We take data security seriously and employ a variety of security measures to protect your personal data, including:

  • Encryption of sensitive information, such as payment details, during transmission using SSL (Secure Socket Layer).
  • Limiting access to personal information to authorized personnel only.
  • Regular reviews of our data processing and storage practices to ensure compliance with PCI-DSS (Payment Card Industry Data Security Standard).

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, such as fulfilling orders or complying with legal obligations. Once no longer needed, we securely dispose of or anonymize your data.

6. Your Rights

Under GDPR and relevant data protection laws, you have the following rights:

  • The right to access and receive a copy of your personal data.
  • The right to request corrections or updates to your information.
  • The right to request the deletion of your data, subject to certain conditions.
  • The right to object to the processing of your personal data for marketing purposes.
  • To exercise any of these rights, please contact us at [support@marshalljames.co.uk].

7. Changes to this Policy

MARSHALL & JAMES LIMITED may update this privacy policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with the effective date.

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